Refund policy

NEXRide Return & Refund Policy

Effective Date: September 26, 2026

At NEXRide, our goal is to provide quality tires at a fair price and a straightforward customer experience. This Return & Refund Policy applies to purchases made through the NEXRide online store.

This policy is intended to apply to customers throughout the United States. Nothing in this policy is intended to limit or waive any rights or remedies that cannot legally be waived under applicable federal or state law.

1. Returns of Unused Tires

NEXRide accepts return requests for eligible, unused tires within 30 calendar days of delivery.

To be eligible for a standard return, the tire must:

  • Be unused and unmounted;

  • Not have been installed on a vehicle;

  • Not have been driven on or exposed to road use;

  • Not show signs of wear, damage, alteration, or improper handling;

  • Be in substantially the same condition as when received; and

  • Be associated with a valid NEXRide order.

Because tires are safety-critical products, we cannot normally accept a standard change-of-mind return after a tire has been mounted, installed, inflated for use, or driven on.

2. Wrong Size or Customer Ordering Error

Customers are responsible for confirming that the tire size, load rating, speed rating, application, and other specifications are appropriate for their vehicle before placing an order.

If you ordered the wrong tire or no longer need the tire, you may request a return within 30 days, provided the tire remains unused and unmounted.

Approved customer-initiated returns may be subject to:

  • Return shipping costs;

  • Original shipping charges;

  • Applicable handling or restocking charges, where permitted by applicable law and disclosed to the customer.

NEXRide will provide the applicable return instructions before the customer ships the tire back.

3. Incorrect Item Sent by NEXRide

If NEXRide sends a tire that does not match the product ordered, please contact us before mounting or using the tire.

After verification, NEXRide may provide a replacement, return shipping instructions, or a refund, as appropriate.

When the error is confirmed to be ours, NEXRide will generally cover reasonable return shipping costs.

4. Damage During Shipping

Please inspect your shipment as soon as reasonably possible after delivery.

If a tire appears damaged when delivered, please contact NEXRide promptly and provide:

  • Your order number;

  • Photographs of the tire;

  • Photographs of the shipping packaging, if applicable;

  • A description of the damage; and

  • Any relevant delivery information.

Do not mount or drive on a tire that appears damaged or unsafe.

NEXRide will review the circumstances and determine the appropriate resolution, which may include replacement or refund.

Failure to report shipping damage immediately does not necessarily eliminate rights or remedies available under applicable law.

5. Used, Mounted, or Installed Tires

For safety and inspection reasons, tires that have been mounted, installed, inflated for vehicle use, or driven on are generally not eligible for a standard return based solely on a change of mind, incorrect selection, or customer preference.

However, this restriction does not apply where a return, replacement, refund, warranty remedy, or other remedy is required by applicable law or is available under an applicable manufacturer's warranty.

If you believe a used or installed tire has a manufacturing defect, contact NEXRide before removing or replacing the tire whenever reasonably possible.

6. Manufacturing Defects

If you believe a tire has a manufacturing defect, please contact NEXRide with your order information and details of the issue.

Depending on the tire brand and circumstances, NEXRide may request:

  • Photographs;

  • Tire identification information;

  • DOT or other identifying markings;

  • Proof of purchase;

  • Vehicle information;

  • Mileage or usage information;

  • Inspection by NEXRide, the manufacturer, or an authorized representative; or

  • Other reasonable documentation needed to evaluate the claim.

A suspected defect does not automatically mean that a tire qualifies for a refund. The claim may be subject to the applicable manufacturer's warranty and inspection process.

If a manufacturer warranty applies, NEXRide will assist the customer with the appropriate claim process when applicable.

7. Manufacturer Warranties

Some tires sold by NEXRide may be covered by a manufacturer's limited warranty.

Manufacturer warranties are separate from NEXRide's standard return policy. Warranty coverage may differ by:

  • Brand;

  • Tire model;

  • Date of purchase;

  • Mileage or usage;

  • Application;

  • Geographic location; and

  • Other manufacturer requirements.

Customers should review the applicable manufacturer's warranty for specific coverage and exclusions.

Nothing in this policy is intended to exclude or limit a manufacturer's warranty or any non-waivable rights under applicable law.

8. Refunds

Once an approved return is received and inspected, NEXRide will notify the customer whether the refund has been approved.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in the customer's account may vary depending on the customer's bank, credit-card issuer, payment processor, or other financial institution.

Unless otherwise required by applicable law or agreed by NEXRide:

  • Original shipping charges are generally non-refundable; and

  • Customer-paid return shipping costs are generally non-refundable.

Where the return is caused by an error by NEXRide or another circumstance for which NEXRide is responsible, NEXRide will determine the appropriate shipping reimbursement or replacement arrangement.

9. Partial Refunds

In appropriate circumstances, NEXRide may provide a partial refund instead of requiring a complete return.

A partial refund may be considered for circumstances such as:

  • A verified pricing adjustment;

  • A minor order issue;

  • A documented service issue; or

  • Another circumstance approved by NEXRide.

A partial refund is not guaranteed unless required by applicable law or expressly agreed by NEXRide.

10. Return Authorization Required

Please do not ship merchandise back to NEXRide without receiving return instructions first.

To request a return, contact NEXRide and provide:

  • Order number;

  • Customer name;

  • Tire size and model;

  • Reason for the return; and

  • Photos or other documentation when requested.

If the return is approved, NEXRide will provide instructions regarding the return address, shipping method, and any applicable requirements.

11. Return Shipping

Unless otherwise required by applicable law or stated by NEXRide:

  • Customers are responsible for return shipping costs for voluntary returns;

  • NEXRide will generally cover reasonable return shipping costs when the wrong product was shipped by NEXRide or when NEXRide determines that the return is our responsibility; and

  • Customers should use appropriate packaging and shipping methods to prevent damage during the return.

NEXRide is not responsible for damage caused by inadequate packaging or improper return handling after the customer has shipped the product back.

12. Order Cancellation

Customers may request cancellation before an order ships.

NEXRide will make reasonable efforts to accommodate cancellation requests, but an order cannot always be canceled once it has entered processing, fulfillment, or shipment.

If an order has already shipped, the request may be handled under this Return & Refund Policy.

13. Refused or Undeliverable Shipments

If a customer refuses delivery or a shipment is returned because the customer provided an incorrect or incomplete shipping address, applicable shipping, return, or handling costs may be deducted from any refund, to the extent permitted by applicable law.

If the shipment is returned because of an error by NEXRide or the carrier for which NEXRide is responsible, NEXRide will review the circumstances and determine the appropriate resolution.

14. Commercial, Fleet, and Bulk Orders

Commercial, fleet, wholesale, and bulk orders may be subject to different return, cancellation, shipping, warranty, and refund terms.

Where applicable, those terms may be stated in a quotation, invoice, purchase agreement, order confirmation, or other written agreement.

In the event of a conflict between this policy and a separately signed written agreement, the applicable written agreement will control to the extent permitted by law.

15. Chargebacks and Payment Disputes

Before initiating a payment dispute or chargeback, we encourage customers to contact NEXRide so that we can attempt to resolve the issue.

Nothing in this section limits any rights a customer may have under applicable law or the rules of the applicable payment network.

16. Compliance With Applicable Law

NEXRide sells products to customers in multiple states. Accordingly, applicable consumer-protection, warranty, sales, shipping, and other laws may vary depending on the customer's location and the nature of the transaction.

Nothing in this policy is intended to:

  • Waive a right that cannot legally be waived;

  • Exclude a remedy required by applicable law;

  • Limit applicable consumer-protection rights; or

  • Modify an applicable manufacturer's warranty except as permitted by law.

Where applicable law provides a customer with rights or remedies that differ from this policy, the applicable law will control.

17. Changes to This Policy

NEXRide may update this Return & Refund Policy from time to time.

The version of the policy applicable to an order will generally be the version in effect when the order was placed, except where a different version is required by applicable law.

18. Contact NEXRide

For return or refund questions, please contact us before shipping any product back.

NEXRide
Email: [Customer Service Email]
Phone: [Phone Number]
Website: [Website URL]
Business Address: [Business Address]